Thunderbird Technical Services

Thunderbird Technical Services offers repair and maintenance of printers, network connectivity, operating systems, and barcode software. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Alongside the main category they mention Hardware and Service Industry. They are a very small team, 1 to 10 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Thunderbird Technical Services is based in Batavia, Illinois and around since 2000. Their site is thunderbirdservice.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

If you have worked with Thunderbird Technical Services, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.