Thoughtful Systems

Thoughtful Systems manufactures, markets and supports scheduling software for service businesses. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. Related areas on their profile: CRM, Manufacturing and Scheduling. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Thoughtful Systems is based in Brooklyn, New York. Their site is thoughtfulsystems.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

The facts above come from public company records. The score will come from people like you. Used Thoughtful Systems? Rate it.