ThingleMe

Here is ThingleMe in plain terms. The only customer support software specialised on physical objects. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Alongside the main category they mention Customer Service, Location Based Services and Technical Support. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

ThingleMe is based in San Francisco, California and founded in 2014. More on thingle.me.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

If you have worked with ThingleMe, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.