The WorkForce Pro, Inc.

Partnering with The WorkForce Pro is the smartest way to setup your Customer Experience Team. That is the short version of The WorkForce Pro, Inc.. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Alongside the main category they mention Call Center, Consulting, Contact Management, Customer Service and Virtual Workforce. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

The WorkForce Pro, Inc. is based in Los Angeles, California. More on theworkforcepro.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

If you have worked with The WorkForce Pro, Inc., tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.