The Root Group

The Root Group is a provider of information technology solutions. Put simply, it is about handling IT tickets, assets and changes in an organized way.

It makes the most sense for IT departments. Related areas on their profile: Consulting, IT Infrastructure and Network Security. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

The Root Group is based in Boulder, Colorado and founded in 1989. You can read more at rootgroup.com.

Our checklist for this category: self-service portal, asset tracking, and automation. Get the renewal terms in writing before the first invoice.

If you have worked with The Root Group, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.