The Refactory

The Refactory, Inc. offers training and mentoring, testing, refactoring, and complete software development services. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. They also list Education and Robotics, so expect those to show up in the feature set. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

The Refactory is based in Urbana, Illinois and founded in 1998. More on refactory.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

If you have worked with The Refactory, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.