The Ombudsman

The Ombudsman manages Social Security disability cases with software that handles clients, documents, scheduling, and time tracking. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. They also list Cloud Computing and Document Management, so expect those to show up in the feature set. As a very small company team themselves (1 to 10 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

The Ombudsman is based in Decatur, Georgia. More on theombudsman.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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