The MacAdvantage

The MacAdvantage provides apple support, mac repair, data recovery, and data recovery services. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. They also list Customer Service, Hardware and Network Hardware, so expect those to show up in the feature set. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

The MacAdvantage is based in Santa Rosa, California. You can read more at themacadvantage.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

If you have worked with The MacAdvantage, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.