The Help

The Help provides administrative support, graphic design, IT, and software development services. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Alongside the main category they mention Consulting, Graphic Design and Office Administration. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

The Help is based in Tracyton, Washington. Their site is thehelpbyastrids.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

If you have worked with The Help, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.