Testimonial Tree
saas, Testimonial Management, Reputation Management, ORM, Enterprise Feedback, Satisfaction Surveys, Customer...
Overview
Testimonial Tree is a help desk product. Saas, Testimonial Management, Reputation Management, ORM, Enterprise Feedback, Satisfaction Surveys, Customer Experience Management, CEM. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.
The natural audience is support teams from two people to hundreds. They also list Customer Service, so expect those to show up in the feature set. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.
Testimonial Tree is based in Bonita Springs, Florida and founded in 2012. Their site is get.testimonialtree.com.
Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.
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