Telvista

Telvista is USA based IT support company that works for customer engagement Solutions like BPO, Business IT Solutions and Omnichannel. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. They also list Call Center, Customer Service, Staffing Agency and Technical Support, so expect those to show up in the feature set. They are a very large team, 5,000+ people, which usually shapes who they work with. At that size expect formal onboarding, documentation and a longer sales cycle.

Telvista is based in Dallas, Texas and around since 1997. More on telvista.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

The facts above come from public company records. The score will come from people like you. Used Telvista? Rate it.