Telstrat

TelStrat® develops comprehensive contact center solutions. Put simply, it is about building software for you when nothing off the shelf fits.

It makes the most sense for companies with a specific process to automate. As a mid-sized company team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

Telstrat is based in Allen, Texas. Their site is telstrat.com.

Our checklist for this category: portfolio relevance, who owns the code, and how they handle changes. Ask for a trial on your own data, not a canned demo.

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