TekkieTeks

TekkieTeks offers IT support for Mac, Windows, Apple, and Android, focusing on entrepreneurs, families, and seniors. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. They also list Technical Support, so expect those to show up in the feature set. As a very small company team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

TekkieTeks is based in Gilbert, Arizona. Their site is tekkieteks.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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