Techmate

Techmate Technologies is a software platform for on-demand technical support for small businesses. The job it does: handling IT tickets, assets and changes in an organized way.

The natural audience is IT departments. Alongside the main category they mention IT Infrastructure, IT Management and Technical Support. As a mid-sized product team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

Techmate is based in New York, New York. You can read more at techmate.com.

Things worth asking about: self-service portal, asset tracking, and automation. Ask for a trial on your own data, not a canned demo.

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