TecHelp2U!

TecHelp2U! is an IT services firm that offers software installation, hardware installation, data retrieval, and laptop repair services. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. Alongside the main category they mention Hardware and Technical Support. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

TecHelp2U! is based in Pittsburgh, Pennsylvania. You can read more at th2u.net.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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