Tech Mechanics
Tech Mechanics is Technology company providing IT solutions to companies
Overview
Tech Mechanics is Technology company providing IT solutions to companies. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.
It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Customer Service, Hardware, Information Services, IT Management and Virtualization. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.
Tech Mechanics is based in Plymouth, Minnesota and around since 2007. You can read more at techmechanics.net.
Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.
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Key features
Hardware
Information Services
IT Management
Company
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