Talla

Talla Brings AI-Powered Automation to Service and Support Teams. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Related areas on their profile: Artificial Intelligence (AI), Customer Service, Knowledge Management, Machine Learning and Technical Support. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Talla is based in New York, New York and around since 2015. Their site is talla.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

If you have worked with Talla, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.