Talkdesk

Talkdesk offers an enterprise contact center platform that allows companies to make the customer experience a competitive advantage. The job it does: keeping every contact, deal and follow-up in one place so nothing slips.

It makes the most sense for sales teams and founders who are tired of spreadsheets. Alongside the main category they mention Artificial Intelligence (AI), Cloud Computing, CRM and Customer Service. They are a large team, 1,001 to 5,000 people, which usually shapes who they work with. At that size expect formal onboarding, documentation and a longer sales cycle.

Talkdesk is based in San Francisco, California and founded in 2011. Their site is talkdesk.com.

Things worth asking about: pipeline stages, email sync, mobile app, and what reporting costs extra. Ask for a trial on your own data, not a canned demo.

If you have worked with Talkdesk, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.