Syntel

Syntel is a global provider of integrated Information Technology and Knowledge Process Outsourcing solutions,. In practice that means handling IT tickets, assets and changes in an organized way.

It makes the most sense for IT departments. They also list Cloud Computing, IT Management, Outsourcing and Service Industry, so expect those to show up in the feature set. As a very large product team themselves (5,000+ people), they tend to serve customers of a similar scale best. Bigger vendor, more process. Budget time for procurement.

Syntel is based in Troy, Michigan and around since 1980. Their site is syntelinc.com.

Things worth asking about: self-service portal, asset tracking, and automation. A short pilot with your real data tells you more than any demo.

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