Synchroteam

Synchroteam is a cloud-based software platform that helps businesses to manage their mobile workers. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Alongside the main category they mention Cloud Computing, Customer Service, Mobile, Mobile Apps and Service Industry. As a mid-sized product team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

Synchroteam is based in Miami, Florida and around since 2000. You can read more at synchroteam.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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