Synchrony Communications

Here is Synchrony Communications in plain terms. Pioneering company delivered a true multi-tennant SaaS business model contact management/customer service solution. In practice that means building software for you when nothing off the shelf fits.

It makes the most sense for companies with a specific process to automate. Alongside the main category they mention CRM, Customer Service and E-Commerce. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Synchrony Communications is based in West Chester, Pennsylvania and founded in 1997. Their site is synchronyhc.com.

Things worth asking about: portfolio relevance, who owns the code, and how they handle changes. Get the renewal terms in writing before the first invoice.

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