Sutherland

Sutherland is a digital transformation company that provides business process and technology management services. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. Related areas on their profile: Analytics, Artificial Intelligence (AI), Consulting, Information Services and Outsourcing. As a very large company team themselves (5,000+ people), they tend to serve customers of a similar scale best. At that size expect formal onboarding, documentation and a longer sales cycle.

Sutherland is based in Pittsford, New York and founded in 1986. Their site is sutherlandglobal.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

If you have worked with Sutherland, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.