SupportYourApp

Support-as-a-Service company that provides secure technical, customer support and CX services to growing companies. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. Related areas on their profile: Call Center, Data Collection and Labeling, Outsourcing, Social Media and Technical Support. As a large company team themselves (1,001 to 5,000 people), they tend to serve customers of a similar scale best. Bigger vendor, more process. Budget time for procurement.

SupportYourApp is based in Wilmington, Delaware. You can read more at supportyourapp.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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