SupportMonk

SupportMonk is a provider of third party as well as in-house technical support services and helpdesk services. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. Related areas on their profile: Consulting, Information Services, Legal, Technical Support and Telecommunications. They are a mid-sized team, 51 to 200 people, which usually shapes who they work with.

SupportMonk is based in Bellevue, Washington and founded in 2013. More on supportmonk.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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