Sullivan Management Solutions

Sullivan Management Solutions provides IT management services and retail IT solutions to increase productivity and efficiencies. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. Alongside the main category they mention Consulting, Project Management and Retail Technology. As a very small company team themselves (1 to 10 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Sullivan Management Solutions is based in Delray Beach, Florida and founded in 2013. More on smsincusa.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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