Strongback Consulting

Strongback Consulting is an IT firm that focuses on CRM, business intelligence and social software. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. They also list Business Intelligence, CRM and IT Management, so expect those to show up in the feature set. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Strongback Consulting is based in Lake Helen, Florida. Their site is strongback.us.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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