Strategic DX

Strategic DX is an IT company that provides software and cloud-based solutions for automotive providers, dealerships, and customers. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Automotive and Customer Service. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Strategic DX is based in Castle Rock, Colorado. More on strategic-dx.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

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