Stratasoft
complete contact center solutions
Overview
Stratasoft is a help desk product. Complete contact center solutions. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.
The natural audience is support teams from two people to hundreds. Related areas on their profile: Customer Service, Messaging and Public Relations. They are a mid-sized team, 51 to 200 people, which usually shapes who they work with.
Stratasoft is based in Seminole, Texas. Their site is stratasoft.com.
Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.
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Key features
Messaging
Public Relations
Company
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