StepOne

Here is StepOne in plain terms. At StepOne, we understand the passion customers can feel when frustrated with a product's technical problems, a billing question. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. Related areas on their profile: Consulting and Telecommunications. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

StepOne is based in Austin, Texas. You can read more at steponeinc.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

If you have worked with StepOne, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.