Squelch

Squelch is a customer experience optimization solution that delivers relevant and context-rich intelligence to agents. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. They also list Artificial Intelligence (AI), Customer Service, Information Services and Machine Learning, so expect those to show up in the feature set.

Squelch is based in Redwood City, California and founded in 2015. You can read more at squelch.io.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

Nobody has reviewed Squelch on Revaw yet. If you use it, your rating goes first, and it takes about twenty seconds.