Spiral
Spiral is a software company that scans customer support & feedback data and converts it into specific issues...
Overview
Spiral is a software company that scans customer support & feedback data and converts it into specific issues using AI. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.
Who is it for? Mostly support teams from two people to hundreds. Alongside the main category they mention Artificial Intelligence (AI), Customer Service and Machine Learning.
Spiral is based in Seattle, Washington and founded in 2018. Their site is spiralup.co.
Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.
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Key features
Customer Service
Machine Learning
Company
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