SpiceCSM

SpiceCSM enables the features of a next generation contact center with your existing applications. One desktop and so much more!. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Call Center, Cloud Computing, Customer Service and PaaS. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

SpiceCSM is based in Austin, Texas and around since 2008. You can read more at spicecsm.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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