Spectrasource

Spectrasource works in help desk, which is about turning support emails and chats into tickets with owners, priorities and SLAs. They have not published a longer description, so we lean on what their category usually involves.

It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Artificial Intelligence (AI), Customer Service and Video.

Spectrasource is based in Atchison, Kansas. Their site is spectrasourceinc.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

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