Specialty Benchmarks

Specialty Benchmarks is a software company. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. They also list Customer Service, Database, Health Care and Medical, so expect those to show up in the feature set. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Specialty Benchmarks is based in New Gloucester, Maine. Their site is specialtybenchmarks.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

Every review on Revaw shows how it was verified, so if you know Specialty Benchmarks well, your review carries weight here.