Somerset Systems

Somerset Systems is a technology firm that offers software support, cloud, IT management & troubleshooting services. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. They also list Cloud Computing, so expect those to show up in the feature set. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Somerset Systems is based in Mclean, Virginia. You can read more at somerset.net.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

If you have worked with Somerset Systems, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.