Solution Specialists IT

Solution Specialists IT offers IT consulting, project management, and tailored IT solutions. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Related areas on their profile: Customer Service, Information Services and IT Management. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Solution Specialists IT is based in Boston, Massachusetts. Their site is solutionspecialistsit.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

If you have worked with Solution Specialists IT, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.