SoftClouds

SoftClouds understands that Customer Experience is not a specific software application; rather, a strategy for doing business. Put simply, it is about keeping every contact, deal and follow-up in one place so nothing slips.

The natural audience is sales teams and founders who are tired of spreadsheets. Related areas on their profile: CRM. As a mid-sized product team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

SoftClouds is based in San Diego, California. Their site is softclouds.com.

Our checklist for this category: pipeline stages, email sync, mobile app, and what reporting costs extra. Get the renewal terms in writing before the first invoice.

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