SMB Group

SMB Group is a technology industry research, analysis and consulting firm. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. Alongside the main category they mention Analytics and Small and Medium Businesses. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

SMB Group is based in Northborough, Massachusetts and founded in 2009. More on smb-gr.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

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