Smart Merchants

Smart Merchants is a technology firm that offers credit card processing, point of sale, mobile payments and e-marketing for businesses. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. They also list Financial Services, Information Services, Mobile Payments and Point of Sale, so expect those to show up in the feature set. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Smart Merchants is based in Seattle, Washington. Their site is smartmerchantsclub.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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