Smart Engineering Tools

Smart Engineering Tools is a manufacturing firm providing engineering, technical support, software, firmware, and hardware design services. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. They also list Consulting, Manufacturing and Training, so expect those to show up in the feature set. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Smart Engineering Tools is based in West Bloomfield, Michigan. More on smtools.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

Every review on Revaw shows how it was verified, so if you know Smart Engineering Tools well, your review carries weight here.