Smart Customer Service

Smart Customer Service is a industrial automation product. SmartCustomerService features breaking news, analysis, and advice from industry experts to help organizations. In practice that means connecting machines, sensors and robots to software that controls or monitors them.

It makes the most sense for manufacturers and operators. They also list News, Publishing and Robotics, so expect those to show up in the feature set. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Smart Customer Service is based in New York, New York. Their site is smartcustomerservice.com.

Our checklist for this category: hardware compatibility, uptime, and support. Ask for a trial on your own data, not a canned demo.

Every review on Revaw shows how it was verified, so if you know Smart Customer Service well, your review carries weight here.