Sling

Getsling is an easy to use, free shift scheduling and planning software that helps your business manage shifts and communicate. That is the short version of Sling. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Customer Service, Information Services and Scheduling. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Sling is based in Brooklyn, New York and around since 2014. More on getsling.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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