sitewright

Here is sitewright in plain terms. Servicewright is a software company committed to empowering business with the ability to deliver seamless customer experiences. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Customer Service. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

sitewright is based in Atlanta, Georgia. More on sitewright.io.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

Nobody has reviewed sitewright on Revaw yet. If you use it, your rating goes first, and it takes about twenty seconds.