Simplr

Simplr combines AI, bots, and humans to transform CX and bid farewell to outdated BPOs for good. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Customer Service. As a mid-sized product team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

Simplr is based in Nashville, Tennessee and around since 2017. Their site is simplr.ai.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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