Silverline

Silverline is a Salesforce platinum partner that provides solutions across the healthcare and financial services industries. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. Alongside the main category they mention Cloud Computing, Consulting, CRM, Enterprise and Sales Automation. They are a large team, 501 to 1,000 people, which usually shapes who they work with. At that size expect formal onboarding, documentation and a longer sales cycle.

Silverline is based in New York, New York and founded in 2009. More on silverlinecrm.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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