ShyftOff

ShyftOff is a flexible, on-demand contact center platform. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Alongside the main category they mention Call Center, Customer Service, Outsourcing and Telecommunications. They are a very large team, 5,000+ people, which usually shapes who they work with. Bigger vendor, more process. Budget time for procurement.

ShyftOff is based in Tampa, Florida. Their site is shyftoff.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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