ShowKit

Here is ShowKit in plain terms. Mobile video chat and screen sharing platform. Bringing Mayday-style customer support to any app. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. They also list Customer Service, Mobile, Video, Video Chat and Video Conferencing, so expect those to show up in the feature set. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

ShowKit is based in Los Angeles, California and founded in 2012. You can read more at showkit.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

The facts above come from public company records. The score will come from people like you. Used ShowKit? Rate it.