Shah Software
Shah Software offers customized software solutions for government and non-profits organizations
Overview
Shah Software offers customized software solutions for government and non-profits organizations. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.
The natural audience is support teams from two people to hundreds. Alongside the main category they mention Customer Service and Management Information Systems. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.
Shah Software is based in Dallas, Texas and founded in 1994. Their site is shahsoftware.com.
Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.
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Key features
Management Information Systems
Company
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