ServiceSource

ServiceSource offers cloud-based apps that facilitate management and optimization of the service contract renewals process. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. Alongside the main category they mention Cloud Computing. They are a large team, 1,001 to 5,000 people, which usually shapes who they work with. Bigger vendor, more process. Budget time for procurement.

ServiceSource is based in San Francisco, California and around since 1999. More on servicesource.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

The facts above come from public company records. The score will come from people like you. Used ServiceSource? Rate it.