ServiceNow

ServiceNow is an AI platform that delivers IT operations, field service management, and app engine solutions. Put simply, it is about building software for you when nothing off the shelf fits.

The natural audience is companies with a specific process to automate. Alongside the main category they mention Business Process Automation (BPA), Cloud Management and Robotic Process Automation (RPA). As a very large company team themselves (5,000+ people), they tend to serve customers of a similar scale best. At that size expect formal onboarding, documentation and a longer sales cycle.

ServiceNow is based in Santa Clara, California and around since 2004. You can read more at servicenow.com.

Things worth asking about: portfolio relevance, who owns the code, and how they handle changes. Get the renewal terms in writing before the first invoice.

The facts above come from public company records. The score will come from people like you. Used ServiceNow? Rate it.